Acknowledgements Index to Strata Best Practice Guide Welcome & Introduction Boundaries Maintenance Introduction Contractors Air Conditioners Antenna Balconies Carports Clotheslines Doors Door Locks Driveway Fences Fence Notices Foundations & Paths Grounds Care Gutters & Fascias Hot Water Systems Lighting Painting Porches Plumbing – Supply Plumbing – Drains Stairs Pests Roofs Windows Articles Managers Meetings Introduction Notice & Agenda Preparation & Opening Minutes Previous Year Correspondence Financial Statement Appointing a Manager Election of Officers Insurance Maintenance Budget Policies & Approvals Other Business Insurance Introduction Common Property Valuations Public Liability Other covers -injury, theft, office bearer, catastrope Claims Owners Rights Budget Record Keeping Buying a Unit Disputes Troubleshooting Glossary of Terms Fact Sheets Checklists Case Studies This Best Practice Guide has been improved by conversations with many people. My particular thanks to: Barbara Brown our editor, for her patience, good humour and considerable skills with the English language. Our staff for reviewing the material and contributing ideas and content. Our clients for contributing ideas and the need for content. Ray Brincat of the Real Estate Institute of SA Advisory Service for many constructive suggestions, we are still working through them. Kent Farminer of CHU Underwriting Agencies Pty Ltd (Insurance) for his help with the insurance chapters. We wish him well for his new London office. Channel 7 Adelaide for the Today Tonight video (case studies). Videojug for the video ‘How to run a meeting’. The Legal Services Commission for some content from the Strata Titles & the Law and the Community Titles & the Law publications. Contributors to the world wide web for some of the images and content. Marion Speedy for tolerating many evening and weekend hours spent on my laptop.