Appointing a manager is a big step for unit owners. A good body corporate manager (strata & community titles) can take the weight off your shoulders, provide you with peace of mind and give you time to get on with your life whilst protecting your asset.

We believe you deserve a manager that has your interests at heart, is qualified and trustworthy. We believe so strongly that we are accountable for the tasks we do for your Corporation that we:

• guarantee our performance
• report monthly to your group’s Treasurer
• consult with officers before paying for works
• provide a web site that explains your rights & responsibilities (best practice guide)

We believe that your trust should be rewarded with great service, that’s why we refund one week’s management fee if we fail to deliver as promised.

Gordon Russell, Managing Director. UnitCare Services

Performance Guarantee

We believe so strongly that we are accountable for the tasks we do for your Corporation that we guarantee our performance

• Telephone calls returned the same day
• Emergency maintenance actioned same day
• Ordinary maintenance actioned within 5 business days
• Programmed maintenance actioned within 21 days of agreed date
• Minutes of meetings posted to owners within 14 days of the meeting

UnitCare refunds one week’s management fee if we fail to deliver on any of the above

If you would like a printable copy of the above information click here.

Three Month Money Back Trial

“We understand that engaging a manager for the first time, or changing managers can raise legitimate concerns about value for money, service and trust. Our Three Month Trial gives you a no risk opportunity to try us out.”

Gordon Russell mrei. Managing Director

Features

• Option for your management comittee to cancel contract if we fail to deliver promised service. Management fees refunded.
• Management contract runs until next AGM unless advised to cease at 3 months

Your Corporation gets:

• A three month contract backed by the UnitCare Performance Guarantee
• A clear idea of how we perform with no risk.

“We understand that engaging a manager for the first time, or changing managers can raise legitimate about value for money, service and trust. One three month tiral gives you a no risk opportunity to try us out.”

If you would like a printable copy of the above information click here.

Reporting

UnitCare Services has a policy of transparency with its clients.

To this end we report regularly to officers and management committeee.

Reports to Officers/Committee

• Ledger – monthly (quarterly if requested)
• Log (Activity Report of all activities & calls at UnitCare Office) to Treasurer – monthly (quarterly if requested)
• Accounts for scrutiny before payment
• Quotes for works and services as requested

In addition we report to all owners annaully and as requested.

Reports to Owners

• Log of all activities & calls at UnitCare Office – sent with meeting notice
• Financials – sent with meeting notice and as requested
• Owner’s ledger of payments on request – can be produced for tax year if requested
• List of fellow owners – enables owners to contact other owners for the conduct of the Corporation’s business.