UnitCare Services Covid-19 Updates

May 2021

tele conferenceMeetings

financial stressFinancial Stress

20/7/2021 Lockdown

UnitCare is in lockdown until

the State Government advises otherwise.

Emergencies - Please call 08 8333 5200 for an up to date list of contractors or refer to our latest newsletter sent with your levy notice or go to http://www.unitcare.com.au/newsletters.html



Lockdown: Your manager will reschedule your body corporate meeting if currently scheduled in the lockdown period.


Dear Owner,
The health and wellbeing of everyone involved with UnitCare Services, our clients and of course our body corporate team, is of the utmost importance to us. We want to reassure you we are doing everything necessary to ensure everyone stays safe and well. To this end the following procedures are in place.

PrimeCare & SelectCare clients

AGM meeting comply with current South Australian Covid 19 protocols:

  • Until further notice, our body corporate managers will be attending meetings via phone and/or video conferencing and in person at the office, maintaining appropriate social distancing.

  • Owners will have the opportunity to participate by phone (six lines available) or Skype, or to vote by proxy. If you want to meet at your group please discuss with your manager. Physical distancing means keeping at least 1.5 metres distance from others wherever possible. When using a UnitCare boardroom please book your seat with your manager at least 6 hours before the meeting commences. First in best dressed.

Your manager will take the minutes of your meeting, as usual.
In addition, to ensure owners are informed we will include a draft budget with your annual general meeting notices.
If you would like to be involved, please let us know by email (mail@unitcare.com.au) or phone (8333 5200) prior to the meeting. Alternatively, please forward your proxy form, or email advising of a proxy nomination, at least 6 hours before your meeting, to make sure we have a quorum.

Can committees and owners still hold meetings?

While we recommend making alternate arrangements such as phone or video streaming meetings, owners and committees can still hold face-to-face meetings if considered necessary, as long as you comply with physical distancing of 1.5 metres between people.

How do I contact my manager to postpone, rearrange meetings, or seek help?

Nothing has changed with how you communicate with us. All our phones and communication lines are open. You can contact us the same way you usually do.

What is best practice for holding meetings?

It is important to remember when it comes to community living, all owners have a duty of care to make sure their property is a safe environment that doesn't’t pose a potential risk to health and safety.

When holding the meeting we recommend you:

  • Arrange for the meeting to be held online via Skype or Zoom, by phone, or email

  • Check government updates and restrictions on gathering sizes; this may impact your ability to hold the meeting, and comply with physical distancing of 1.5 metres between people.

  • Ensure all meeting room tables are wiped clean with disinfectant before and after use

  • Make hand sanitizers available or washing facilities with soap if sanitizers are unavailable

  • Make sure the meeting room is well ventilated

Where you can find more information

If there are any comments you wish to make, please advise us by email or phone (8333 5200).

Please do not attend our office without an appointment. Your manager’s email address appears on our About Us team page at www.unitcare.com.au

Please advise your manager of your Skype address at least 6 hours before the meeting, so they can add you to a group call, then be ready to answer their call at the appointed meeting time. If you have a camera on your device, please enable it along with the microphone.

Thank you for your understanding and co-operation as we do our part in reducing the risk of further spreading this virus.
Our best wishes to you, your family and friends.

Skype is free to use. You can find the software at:

  • for Desktops and Laptops go to www.skype.com to download the programme.
  • for Apple and Android phones go to your apps store and download the app.

To contact your manager, their email address is their Skype user name. Type it into Skype and press the Call 4 button. Your manager will then answer your call. If you have a camera on your device please enable it along with a microphone.
Your manager’s email address appears on our About Us team page at www.unitcare.com.au
Our updates appear on our website at www.unitcare.com.au/Covid19.html

If you would like a printable copy of the following information (pdf version) please Click Here

Our thanks to the Pica Property and Financial Group for some of the content
June 1st 2020

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Unit Owner Financial Stress

If you are unable to pay your levies we recommend that you advise your body corporate manager as soon as possible.

We have established some procedures to help you.

Unemployment: If you have become unemployed because of the current Covid_19 pandemic, we will advise your Management Committee. For us to do this you will need to put your reasons in writing and supply a copy of your Employment Separation Certificate.Your committee will have an option to:

  • suppress overdue fees

  • not pursue debt collection

  • arrange a holiday from levies for 1 quarter for all owners. This is subject to sufficient money in the corporation's funds to cover insurance and other recurrent expenditure. Note: Only Strata Titled committee's can make this decision. Community Titled groups need a general meeting to amend the contribution payments.

There is Government support if you're impacted by covid-19. Go to moneysmart.gov.au/covid-19-financial-assistance

Covid Financial Assistance

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